Privacy Statement – NAJIBA

Last Updated: 10.08.2025

 

The privacy and security of your personal data are of the utmost importance to us. At NAJIBA, our aim is to provide you with personalized services while always safeguarding your privacy and preferences.

For us, each interaction is not just a transaction — it is part of a lasting relationship built on trust, elegance, and respect for your individuality. We believe that true luxury lies not only in our creations, but also in the care with which we protect your personal world.

This Privacy Statement (“Statement”) is issued by NAJIBA (hereinafter referred to as “NAJIBA,” “we,” or “us”) to explain clearly, transparently, and comprehensively how we collect, use, and process your personal data, for what purposes we process it, with whom it may be shared, and what rights you have in relation to your data.

 

This Statement applies to all points of interaction with NAJIBA, including but not limited to our boutiques, customer services, najibaofficial.com website, social media accounts, digital applications, events, and other communication channels.

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Who we are
NAJIBA is a luxury brand creating high-quality jewelry, accessories, and art-piece-level designs. Our mission is to merge timeless aesthetics, cultural symbols, and personal transformation stories with a modern design approach, offering our clients not just a product but also meaning and experience.

NAJIBA is a LEO EUROPE DIŞ TİCARET ANONİM ŞİRKETİ, headquartered in Turkey, operating in both local and international markets.
Head Office Address: Suadiye Mah.Öncü Sok. No:4.

Official Contact Channels: 

·       Email: najiba@najibaofficial.com

·       Live Chat: Available via www.najibaofficial.com

·       Website: www.najibaofficial.com

Across various touchpoints (boutiques, e-commerce, customer services, social media, events, etc.), NAJIBA processes the data collected from you in line with the purposes described in this Statement.

What personal data do we collect?
“Personal data” means any information that directly (e.g., your first and last name) or indirectly (e.g., your customer number) identifies you.

At NAJIBA, the data we collect depends on the point of interaction and the services we provide to you. We only process data that is relevant and necessary for our purposes.

Examples of how you may interact with us include:

• Placing an order via najibaofficial.com

• Shopping in our boutiques

• Attending our events or private invitations

• Contacting our customer service team

• Subscribing to our newsletter or loyalty program

• Sending us messages or comments via our social media accounts

• Completing our surveys or satisfaction forms

Types of data we may collect:

• Identity and contact details: name, surname, address, email, phone number

• Account details: username, password, account preferences

• Purchase history: purchased products, order numbers, amounts, payment details (encrypted)

• Event and invitation participation details

• Design preferences: jewelry size, color or gemstone preferences

• Communication preferences: which channel (email, SMS, phone) you prefer for updates

• Social media content: posts and tags related to NAJIBA products

• Visuals: photos provided for product delivery or custom design processes

Note: Your debit or credit card information is not stored on NAJIBA’s systems; it is processed only via secure payment infrastructure.

How do we collect your data?
NAJIBA may collect your personal data directly from you or indirectly, depending on the point of interaction between you and our brand.

Direct collection methods:

• When you create an account or place an order on najibaofficial.com

• When you register for our events or private invitations

• When you contact our customer service via phone, email, or message

• When you join our loyalty or membership programs

• When you subscribe to our newsletter

• When you send us messages or share content on our social media accounts

• When you complete our surveys or satisfaction forms

Indirect collection methods:

• When you share posts or comments about NAJIBA on social media platforms

• Through our business partners (e.g., logistics providers, event organizers)

• Through cookies and similar technologies during your website visits

Mandatory fields:
Some forms contain fields marked with an asterisk (*), which are mandatory. If you do not complete these fields, we may be unable to provide the related service.

For what purposes do we use your data?
At NAJIBA, we process your personal data for the following purposes, depending on our interactions with you:

1.Order and Delivery Management

• Receiving, processing, and delivering online or in-store orders

• Tracking the status of your order and shipping progress

• Issuing invoices and fulfilling legal obligations

2.Customer Account and Profile Management

• Creating and managing your account on najibaofficial.com

• Saving your account settings, preferred language, and communication channel

3.Customer Service and Communication

• Responding to your inquiries, complaints, and requests

• Managing warranty, return, and exchange processes

4.Event and Invitation Management

• Processing registrations for brand events, launches, and private invitations

• Sending follow-up, thank-you, or informational messages after events

5.Marketing and Personalized Content

• Offering product recommendations based on your interests

• Sending NAJIBA newsletters, campaign updates, and event invitations

• Conducting social media campaigns and brand performance analysis

6.Legal Obligations and Security

• Keeping financial records and fulfilling tax and accounting requirements

• Preventing fraud and ensuring payment security

• Responding to legal requests and inquiries from official authorities.

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Profiling
In certain cases, we may use automated data analysis techniques to offer you more relevant product recommendations or personalized communications. You have the right to object to such processing at any time.

How long do we retain your data?
At NAJIBA, we store your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

Below is a general overview of our retention periods for different categories of data:

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- Data Category.                                             +Retention Period.                                                *Notes

-Customer account data.                             +For as long as your account is active

*Upon account deletion, data is retained

(name, contact details, order history)           + 5 years after the last transaction.                 for a legally required period.

Order and invoicing data.                                10 years from the invoice date.                       Retained for tax and accounting compliance purposes.

Marketing and newsletter.                               Up to 3 months after your                                Retained solely to record your request

subscription data                                               unsubscribe request                                         after unsubscribing.

Event registration and guest list data.           3 years from the event date.                            Retained for post-event communications     

                                                                                                                                                            and invitation management.

Customer service records.                              3 years from the date of the interaction        Retained for tracking inquiries and complaints.

 (phone, email, messages)

Cookie data                                                        13 months                                                            Automatically deleted or anonymized after expiry.

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Once the retention period expires, your personal data will be securely deleted or anonymized.

Who do we share your data with?
At NAJIBA, we share your personal data only in the following situations and for the purposes described:

1.Sharing within Our Company

• The NAJIBA brand is owned by LEO EUROPE DIŞ TİCARET ANONİM ŞİRKETİ. To provide you with the best possible service, facilitate order processes, and personalize your customer experience, your data may be processed within LEO EUROPE DIŞ TİCARET ANONİM ŞİRKETİ and, when necessary, shared with our authorized business partners in Turkey or abroad.

2.Service Providers and Business Partners

• Shipping and logistics companies for order delivery

• Secure payment providers for processing transactions

• IT service providers maintaining our website and digital platforms

• Email, SMS, or social media advertising providers for marketing campaigns

3.Legal Obligations

• Where required by law or upon request of official authorities, your personal data may be shared with the relevant authorities strictly to the extent necessary.

4.Event and Invitation Management

• For private invitations and brand events, your name, contact details, and participation confirmation may be shared with our event management partners.

Your personal data is never sold to third parties.

8. International Data Transfers

At present, your personal data is not transferred outside of Turkey as part of NAJIBA’s operations. However, if in the future we work with business partners or service providers located abroad, such transfers will only be carried out under the following conditions and in compliance with the Turkish Personal Data Protection Law (KVKK) and applicable international data protection regulations:

• Working with international logistics and shipping companies for order delivery

• Processing transactions via secure international payment infrastructures

• Storing data on cloud-based systems, email, and customer relationship management platforms located abroad

• Conducting international brand events, promotional campaigns, or collaborations

For such transfers, we will implement adequate protection commitments and contractual safeguards to ensure the security of your data. Unless legally required, your data will not be transferred to third countries without proper security measures in place.

9. Data Retention Period

At NAJIBA, we retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. This period is determined in accordance with applicable legal obligations, accounting and tax requirements, and our legitimate business interests.

• Order data: Retained for the legally required period (e.g., at least 10 years under tax regulations)

• Customer contact details: Retained for customer relationship management and marketing purposes, or until you request deletion

• Event and invitation participation data: Retained for up to 2 years after the event

• Data retained under legal obligations: Stored for the mandatory retention period specified by applicable law

Once the applicable retention periods expire, your data will be securely deleted, anonymized, or destroyed.

10. Your Rights Regarding Your Personal Data

Under the Turkish Personal Data Protection Law (KVKK), you have the following rights regarding your personal data:

• To learn whether your personal data is being processed

• To request information if it has been processed

• To learn the purpose of processing and whether it is being used in accordance with that purpose

• To know the third parties, in Turkey or abroad, to whom your personal data has been transferred

• To request the correction of incomplete or inaccurate personal data

• To request the deletion or destruction of personal data within the framework of the conditions set out in KVKK

• To request that the actions carried out for the correction, deletion, or destruction of personal data be notified to third parties to whom the data has been transferred

• To object to a result that is to your detriment arising from the analysis of processed data exclusively through automated systems

• To request compensation for damages in case of unlawful processing of personal data

You may submit your requests regarding these rights through NAJIBA’s official communication channels. Your request will be evaluated and concluded within the legal timeframes.

11. Security Measures

At NAJIBA, we take all necessary technical and administrative measures to ensure the security of your personal data. These include:

• Data encryption: Your personal data is protected during transfer and storage through up-to-date encryption technologies.

• Access control: Only authorized personnel, based on their job responsibilities, can access your data.

• Secure servers: All digital data is stored on secure servers with recognized security certifications.

• Regular security testing: Our systems are periodically tested to detect and prevent unauthorized access risks.

• Staff training: Our employees receive regular training on data protection and information security.

• Physical security: Printed data is stored in areas with physical security measures to prevent unauthorized access.

Despite all security measures, data transmissions over the internet cannot be guaranteed to be 100% secure. Therefore, NAJIBA acts promptly in the event of a data breach and makes all legally required notifications.

12. Contact

For any questions, requests, or applications regarding the processing of your personal data, you may contact NAJIBA in accordance with the Turkish Personal Data Protection Law (KVKK) and relevant legislation.

You may reach us via the following channels:

• Company Name: LEO EUROPE DIŞ TİCARET ANONİM ŞİRKETİ (Owner of the NAJIBA brand)

• Address: Suadiye Mah.Öncü Sok. No:4. 

• Email: najiba@najibaofficial.com

• Phone: [+90 2167069460]

• Mersis No: 0608129182100001

Your application will be finalized as soon as possible and no later than 30 days, free of charge. However, if the process incurs an additional cost, the fee determined by the Personal Data Protection Board will be charged.

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